eNUBE - Privacy Policy

eNUBE Privacy Policy

I. Introduction

At eNUBE, we respect your privacy and value the trust you place in our services, website, and other digital platforms. This Privacy Policy aims to explain, clearly and transparently, how we collect, use, process, and store your personal data.

We are committed to Brazil’s General Data Protection Law (LGPD – Law No. 13,709/2018) and other applicable regulations, ensuring that your information is processed securely and responsibly.

II. Overview

a. Scope

This Policy applies to all users of eNUBE services, anywhere, including those who use our website, systems, platforms, digital tools, and other solutions offered.

It also applies to individuals and legal entities over 18 years old (or legally emancipated), as well as to absolutely or relatively incapable persons who are duly represented or assisted.

b. Responsibility for data processing

By providing your information to eNUBE, you do so knowingly and voluntarily, acknowledging that your data will be used in accordance with the terms set forth herein.

Personal data provided during registrations, form submissions, requests, or service contracting will be kept confidential and processed exclusively for the purposes that motivated its collection.

III. Data Collection and Use

a. Data we collect

We collect data in several ways, including:

Information provided directly by you;
Data generated while using our services, systems, and tools;
Information from business partners, suppliers, financial services, and government authorities, when applicable.

b. Types of data collected

We may collect:

Profile information such as name, email, phone number, address, login credentials, identification documents, and banking or payment information (when applicable).
Authentication data such as photos or documents used to confirm identity.
Demographic data such as date of birth, age, gender, and occupation.
User-submitted content such as support messages, comments, attachments, feedback, photos, audio, or video recordings.
Metadata, including interaction logs, device technical information, and browsing data on the eNUBE website or platform.

c. Purposes for using personal data

Collected data may be used to:

Improve the security of users, systems, and eNUBE services;
Enable and improve the delivery of our services;
Provide technical support and customer service;
Conduct research, analysis, and development of new resources;
Facilitate communication between eNUBE and its users;
Create statistics, reports, and interaction history;
Comply with legal, regulatory, or contractual obligations;
Send communications, informational materials, or relevant content about our services;
Other purposes related to operating and improving the services provided by eNUBE.

d. Privacy and data protection

eNUBE does not sell, rent, or share your personal data with third parties for commercial purposes without your consent.

Information may only be shared when:

required by law or regulation;
necessary to perform contracted services;
there is explicit authorization from the data subject.

IV. Data Security and Protection

eNUBE adopts technical and administrative measures to protect your personal data against unauthorized access, misuse, loss, alteration, or destruction.

This includes identity validation, monitoring, access controls, and information security best practices.

V. Customer Support

Collected data may be used to provide effective support, investigate requests, resolve technical issues, and improve internal support processes.

VI. Research, Analysis, and Development

We use data for testing, analysis, product development, feature improvements, and the application of machine learning technologies, always focused on improving user experience and service security.

VII. Marketing and Communications

eNUBE may use data to send communications related to:

Service news;
Product updates;
Offers and promotions;
Educational and informational content;
Transactional emails.

When applicable, third-party ads may be displayed based on interests, without sharing personal data for direct advertising, respecting your consent and LGPD requirements.